Privacy notice
Last updated: 21 July 2026
Who we are
Il Palazzino is the data controller for personal information submitted through this website. We operate from Il Palazzino, Marcignano, 06010 Monte Santa Maria Tiberina (PG), Italy. For privacy questions, contact us through the enquiry form and write “privacy” in the message.
Information we collect
When you send an enquiry or email us, we receive the details you provide, including your name, email address, requested dates, group size, message and related correspondence. We may also record the page used, referral source and campaign information so we can understand how the enquiry reached us. The website may receive routine technical information such as an IP address and browser details for security and service operation.
How we use your information
We use your information to answer an enquiry, check availability, prepare a quotation, administer a booking, keep appropriate financial records and protect the website from misuse. The legal basis is usually taking steps at your request before a booking, performing the booking contract, meeting legal obligations, or our legitimate interests in operating and securing the service. Optional analytics relies on your consent.
Analytics and anti-spam services
Google Analytics loads only after you allow analytics. It may measure pages viewed, device category, approximate location and actions such as viewing the gallery or sending an enquiry. Names, email addresses and free-text messages are not sent to Google Analytics. Cloudflare Turnstile may process technical signals needed to distinguish genuine visitors from automated spam.
Service providers and international processing
The website is hosted by Cloudflare. Cloudflare stores enquiry and correspondence records in D1 and may deliver transactional email through Cloudflare Email Service. Google provides optional analytics. These providers process information only as needed to supply their services, and may handle information outside the United Kingdom or European Economic Area using recognised contractual or legal safeguards.
How long we keep information
Unsuccessful enquiries are normally kept for up to 24 months so we can answer follow-up questions and understand previous correspondence. Booking and payment records may be kept longer where accounting, tax or legal rules require it. We remove information when it is no longer needed.
Your rights
Depending on the circumstances, you may ask us for access to your personal information, correction, deletion, restriction, portability or an objection to certain uses. You may withdraw analytics consent at any time through the cookie choices page. We may need to confirm your identity before acting on a request.
Complaints
Please contact us first so we can address the concern. You also have the right to complain to the supervisory authority where you live or work, including the Information Commissioner’s Office in the United Kingdom or the Garante per la protezione dei dati personali in Italy.